I led the UX and content design of an AI Agent writing assistant that automates style compliance for product-facing documentation. I helped define requirements, designed high-fidelity prototypes, and developed editorial logic to streamline editing workflows, now in active engineering development.
Overview
As UX Designer and Content Designer on Informatica’s GenAI Innovation Team, I led the UX and content design of an AI Agent writing assistant that reviews and rewrites documentation to match Informatica’s evolving documentation style guide. This AI Agent streamlines the editing process for product-facing content, ensuring a consistent, user-friendly voice across help documentation, release notes, and other customer-facing assets.
I led UX research, user flows, and high-fidelity prototypes, while also developing the editorial logic powering the AI’s style-rule enforcement. The project is currently in the engineering implementation phase, where the engineering and IT teams are building the AI Agent based on our finalized requirements and UX design deliverables.
The Problem
Informatica’s product documentation needed to scale rapidly while maintaining quality and consistency in the emerging era of AI. Current teams faced:
Manual editing cycles that slowed down content delivery
Inconsistent application of style guide rules across large volumes of documentation
Delays in implementing new editorial standards
No clear metrics on time or efficiency lost in editing
The Solution
Key solutions I delivered:
High-fidelity UX prototypes and finalized requirements to guide engineering development
A conversational interface for seamless content submission and AI-powered revisions
Scalable editorial logic and prompt design to enforce evolving style guidelines
Research-driven workflows informed by usability testing, writer interviews, and time-on-task analysis
Clear KPIs to measure time savings, content consistency, and editing turnaround improvements
Cross-functional alignment with writers, leadership, and engineering teams to ensure user-centered functionality
This design-driven approach created a clear engineering blueprint, ensured the solution addressed real writer pain points, and laid the foundation for scaling the AI Agent across Informatica’s documentation ecosystem.
The Outcome
The AI Agent is in active engineering development, with prototypes validated by writers, me, and leadership. Early testing has shown:
Potential for significant reductions in editing time during prototype trials
Increased consistency across product documentation
Strong executive support and a roadmap for future integration with Oxygen XML and other softwares.
Project Roles:
UX Designer (Figma)
Content Designer