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Work Experience

Salesforce (via Acquisition of Informatica)                                       Redwood City, CA

Senior Technical Writer / Content Designer                                                           March 2026 – Present 

  • Architected and designed a comprehensive portfolio of high-density visual assets, including technical system maps, data architecture schemas, cross-functional swimlane diagrams, and workflow models for FedRAMP documentation.

  • Designed an interactive, in-app onboarding guide for the Cloud Data Governance and Catalog (CDGC) product within Pendo, eliminating user drop-off for 218,000+ users by anchoring action-oriented tooltip copy and visual feedback loops to dynamic UI elements.

  • Collaborated within a cross-functional team to help the Informatica Content Experience (CX) team learn, design, and implement AI solutions using tools like Gemini, Claude Code, and Cursor, reducing task workloads.

Informatica                                      Redwood City, CA

Senior Technical Writer / Content Designer (promoted)                                         March 2025 – March 2026

  • Designed and authored copy for a responsive menu system, transforming dense documentation into a card-based grid that improved content discoverability and navigation.

  • Designed the information architecture and gamified change-management strategy for a centralized Salesforce transition hub serving 5,000+ employees; deployed role-based progressive disclosure and immediate feedback loops to eliminate decision paralysis and drive an 830+ employee challenge participation spike.

  • Co-led the GenAI Innovation Team, defining product roadmaps and delivering AI user experience prototypes to executive stakeholders; established standardized AI use cases to streamline technical writing and content design workflows.

Technical Writer / Content Designer                                                                     July 2024 – March 2025

  • Led the end-to-end content design of 50+ SOPs for compliance audits, collaborating with directors and SMEs to ensure Informatica’s successful ISO 27001 compliance and certification.

  • Led and presented the 2024 process and training team achievements to the Vice President of Product Strategy & Operations, showcasing key achievements and delivering a finalized Products compliance SOP library website. 

  • Built a content framework for Standard Operating Procedures (SOPs), training, and documentation design under the Senior Director of Documentation, standardizing workflows and security content delivery across Informatica.

Zoox                                         Foster City, CA

Technical Writer Contractor                                                                     Dec. 2023 – June 2024

Technical Writer Intern                                                                     July 2023 – Dec. 2023

  • Authored and updated over 60+ technical documentation associated with service procedures, maintenance procedures, electrical diagrams, wiring harnesses information, and parts guides using Oxygen XML and GitHub.

Education

University of San Francisco                                   San Francisco, CA

Master of Arts in Professional Communication: Technical Communication , GPA 4.0                                                                                                                                                                                           Aug. 2022 - May 2024

  • UX Research, Digital Communication, Information Architecture, Instructional Design

San Francisco State University                             San Francisco, CA

Bachelor of Arts in English: Professional Writing & Rhetoric, GPA 3.88, Minor in Journalism Aug. 2019 - May 2022

  • Visual Rhetoric, Document Design, Technical Documentation, Professional Editing

Skills

Content Design - UX Writing - Information Architecture - Search Engine Optimization (SEO) - Content Strategy - Copyediting - UX Design - Content Governance - Semantic SEO - Content Auditing - Taxonomies & Metadata - Content Management Systems (CMS) - UX Research - Figma - Web Analytics - Technical Writing - GitHub - HTML - Oxygen XML - Artificial Intelligence (AI) - Claude Code - Cursor - AI Agents - Gemini - ChatGPT - AI Skills - AI Testing - AI Prompting

Certifications

Google UX Design Specialization (Credential)

  • Foundations of User Experience (UX) Design

  • Start the UX Design Process: Empathize, Define, and Ideate

  • Build Wireframes and Low-Fidelity Prototypes

  • Conduct UX Research and Test Early Concepts

  • Create High-Fidelity Designs and Prototypes in Figma

  • Build Dynamic User Interfaces (UI) for Websites

  • Design a User Experience for Social Good & Prepare for Jobs

Adobe Graphic Designer Specialization (Credential)

  • Design Fundamentals with AI

  • Generative AI Content Creation

  • Image Editing

  • Graphic Design

  • Document Design

Northwestern University: Content Strategy for Professionals (Credential)

  • Engaging Audiences 

  • Managing Content 

  • Expanding Your Content’s Reach 

  • Ensuring Your Content's Impact 

  • Capstone Project

Vanderbilt University: Prompt Engineering for ChatGPT (Credential)

CITI Program: Human Subjects Research (Credential)